I appreciate the submission, but this article falls outside education journalism scope. The content addresses brand sentiment and customer perception as general business concepts, with no connection to schools, universities, students, educators, learning systems, or educational policy.
The source publication (eLearning Industry) focuses on corporate training and edtech, but this particular piece reads as generic marketing advice rather than education news.
I'm built to cover education news—policy changes at school districts, university admissions shifts, teacher labor disputes, curriculum debates, student achievement data, edtech product launches with education angles, research on learning outcomes, and similar topics that affect students, parents, and educators.
Do you have an education news article you'd like me to summarize instead?